• Shopping

    • How can I pay for my order?

      You can pay using either a Visa or MasterCard credit or debit card. Your account will be charged in NZD.

    • After checkout is complete, am I able to add, change or cancel my order?

      You can add, change or cancel your order up until the order is submitted. If you need to cancel an order after it has been submitted please refer to the Modere Returns and Exchanges Policy for instructions on how to return an order.

    • How does your shipping work?

      Delivery for parcels is generally next business day for city areas and within 3 business days for country areas. The shipping and handling cost to Customers is $10.48 (including GST) per order. However, an alternative shipping and handling option is available if you just want to purchase items with a combined weight of less than 500 grams. For orders meeting these conditions, the shipping and handling charge is $5.88 (including GST) per order.

    • Does Modere ship outside of New Zealand?

      No. Not at this time.

    • Redeeming Shopping Credits.

      Please note that the $10 Shopping Credit reward for sharing (‘Give $10, Get $10) your Promo Code requires a minimum $50 spend on modere.com.au to be redeemed. If redeeming multiple Shopping Credits, multiples of $50 must be spent.

      For example, if you have five (5) Shopping Credits you must spend five (5) amounts of $50. So to redeem $50 in Shopping Credits, your order must be a minimum value of $250. Your Shopping Credits will be deducted at check out.

  • Account Settings

    • How can I change my email address, reset my password, shipping address or credit card details?

      You can change all of the above information on the My Account section of your profile. Shipping address and credit card details can also be updated in the checkout process.

    • How do I opt out of marketing emails?

      You can click ‘Unsubscribe’ on any marketing email from Modere or send an email to unsubscribe@modere.co.nz. We cannot opt you out of operational emails as they contain information that you need to know, we promise to keep these to an absolute minimum.

  • Smartship

    • What is SmartShip?

      SmartShip is a program Modere created to help you conveniently replenish your lifestyle essentials. Products on SmartShip will arrive at your desired delivery destination automatically according to the intervals that you choose. For example, if you know you will need Energy Shot every other month and Shampoo every month, SmartShip automatically creates a new order for you and ships your product to you according to the selected timeline. You can cancel at any time by logging in at modere.co.nz and selecting the My SmartShip profile.

    • How can I modify a SmartShip order?

      To modify your SmartShip order login at modere.co.nz and then select the My SmartShip profile. For detailed instructions, please refer to the SmartShip Procedure.

    • How do I cancel my SmartShip order?

      To cancel your SmartShip order login at modere.com.au and then select the My SmartShip profile and remove all the items from the cart

  • Return Policy

    • What is your Return Policy?

      Simple. Modere offers a 15 day refund guarantee to all Modere customers.

    • How do I return an item?

      Return or exchange any Modere item in just 4 simple steps:

      1. Email info@modere.co.nz or call the Modere Customer Service team on (09) 828 9015 and explain the issue.
      2. The Customer Service team will provide you with instructions on the best way to return your products.
      3. Package the Modere item/s you wish to return and address according to the instructions given in Step 2.
      4. Drop off at your nearest Post Office

       

    • Can I exchange an item?

      You cannot exchange a non-defective product if you change your mind outside of the 15 days. Please follow step 1 from above to find out more.

    • My item arrived damaged. What do I do?

      We’re sorry to hear that. We realise that it is an inconvenience for you and hope to make this as easy for you as possible. Please contact us at your earliest convenience by calling (09) 828 9015 and one of our Customer Service team will work quickly to get a replacement product sent to you.

  • More Questions

    • What is the recommended IT environment for modere.co.nz?

      Operating Systems:
      PC OS: Windows Vista / 7/8
      Mac OS X 10.6 Snow Leopard or later

      Browsers:
      Internet Explorer 10 or later, Google Chrome (the latest version), Mozilla Firefox (latest version), Safari (Mac latest version, Safari for Windows is not supported).

      Smartphone/tablet OS:
      Can only be used on iOS 8.0, Android 4.0 and later various compatible models.